Shipping Policy

Get Your Glow Delivered.
Fast, Reliable, and Ready for You.

You’ve chosen to embrace a beautiful glow, and our commitment is to get your Lumitan self-tan products to you as quickly and efficiently as possible. We’ve partnered with trusted couriers to ensure your order is handled with care and delivered straight to your doorstep, ready to unveil your radiance.

Here’s everything you need to know about our shipping process.

Order Processing
Processing Time: Once you place your order, our team gets to work! Orders are typically processed and handed off to our courier partners within 1-2 business days (Monday – Friday, excluding public holidays in South Africa.
Confirmation: You will receive two key emails from us:
1. An Order Confirmation email immediately after you complete your purchase.
2. A Shipping Confirmation email, which includes your tracking number, as soon as your order has been dispatched.

Estimated Shipping Times & Costs
Shipping costs are calculated automatically at checkout based on the weight of your order and your delivery destination.

Domestic Shipping (South Africa, nationwide):
Once dispatched, you can typically expect your order to arrive within 2-4 business days.
International Shipping:
We are proud to serve the global Lumitan community! International shipping times vary depending on the destination and local customs processing. Please allow approximately 7-21 business days for your order to arrive after dispatch.

How to Track Your Order?
Once your order is on its way, you can monitor its journey. Your Shipping Confirmation email will contain a tracking number and a direct link to the courier’s tracking website. Simply click the link or enter the number on the courier’s site to see real-time updates on your delivery.

Important Information
Accurate Address: Please ensure your shipping address is complete and correct at checkout. Lumitan is not responsible for orders lost or delayed due to an incorrect or incomplete address provided by the customer.
Customs, Duties, and Taxes (for International Orders): Lumitan is not responsible for any customs fees, import duties, taxes, or other charges that may be imposed by your destination country. These charges are the sole responsibility of the customer. We recommend you check with your local customs office for more information on potential fees before placing your order.
Delivery Issues: If you experience any issues with your delivery or your tracking information has not updated, we recommend first contacting the courier directly with your tracking number. If you still need assistance, our support team is here to help.

Questions About Your Shipment?
Our team is ready to help. If you have any questions about our shipping policy or the status of your order, please don’t hesitate to contact us at info@lumitan.co.za